Return & Exchange Policy

Return & Exchange Policy

At ZahraaB, customer satisfaction is important to us. Please read our Return & Exchange Policy carefully before placing an order.

1. Eligibility for Return or Exchange

• Returns or exchanges are accepted within 7 days of receiving your order.

• Items must be unused, unworn, unwashed, and in their original condition.

• Original tags, labels, and packaging must be intact.

2. Non-Returnable Items

• Sale, discounted, or clearance items are not eligible for return or exchange.

• Items damaged due to customer misuse will not be accepted.

3. Valid Reasons for Return/Exchange

• Damaged or defective product

• Wrong item delivered

• Size exchange (subject to availability)

4. Return Shipping Charges

• If the return is due to a mistake by ZahraaB (wrong or damaged item), return shipping charges will be covered by us.

• If the return or exchange is due to size issues or customer preference, shipping charges will be paid by the customer.

5. Exchange Process

• Exchanges are subject to product availability.

• If the requested size or product is unavailable, an alternative option or store credit may be offered.

6. Refund Policy

• ZahraaB currently does not offer cash refunds.

• In approved cases, store credit or exchange will be provided.

7. How to Request a Return or Exchange

To request a return or exchange, please contact us within 7 days of delivery with your order details:

📧 Email: zahraabstore@gmail.com
📞 WhatsApp: 0303226710

ZahraaB – Quality Clothing You Can Trust 🤍